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PRIVACY & COOKIES

Privacy Policy


SOPHIE LLOYD Ltd (Company number 14437375) is committed to protecting the privacy and security of our customers and site visitors in accordance with the new General Data Protection Regulation update in 2018. This Privacy & Cookies Policy describes how your personal information is collected, used, and shared when you visit and/or make a purchase from www.sophieguitar.com

We may change and update this policy to ensure transparency and compliance in order to inform you of all your rights relating to your personal data.

What information do we collect and why?

When you visit the site, to ensure your experience is as effective as possible, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

This information forms an important part of the operation of our site and enables us to develop and improve as we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site and others. We refer to this automatically-collected information as “Device Information.”

How do we collect information and why?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Sophie lloyd, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email (info@sophieguitar.com), and postal mail.

Cookies Policy


A cookie is a small file which asks permission to be placed on your computer's hard drive when you visit certain websites. We use a number of different cookies, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. You can choose to accept or decline cookies. Declining may prevent you from taking full advantage of the website.

The four main types of cookies we use are:

- Site functionality Cookie

- Website Analytic Cookie

- Personalisation Cookie

- Segmentation and Targeting Cookie

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work.

Social and Content cookies are placed by many social media plugins, and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files). We integrate these modules into our platform to improve the experience of browsing and interacting with our website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Facebook - We use Facebook to allow visitors to our website to interact with and share content via Facebook’s social media. Their Privacy Policy can be found here.

Instagram - We use Instagram to allow visitors to our website to interact with and share content via Instagram's social media. Their Privacy Policy can be found here.

TikTok - We use TikTok to allow visitors to our website to interact with and share content via TikTok’s social media. Their Privacy Policy can be found here.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@sophieguitar.com 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@sophieguitar.com

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