Sophie Lloyd (with the assistance of her team) packages all orders. Orders are processed & dispatched weekly (Excluding Weekends & UK Bank Holidays). Orders may take longer if Sophie Lloyd is on tour. Please check tour dates for more info.

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You will receive an email to confirm your order and then a second email to confirm once your order has dispatched. If you do not receive this email please check your junk and promo folders.

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Customs & Import Duties

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International orders outside of the EU may be subject to customs or import duties and tax charges once they reach their destination country. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the sole responsibility of the customer. Sophie Lloyd is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with your local customs office to ascertain if any additional charges will be applied to your order.

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Rest Of World Delivery

Western Europe in up to 2 weeks
Eastern Europe in up to 5 weeks
North America in up to 6 weeks
South America, Africa and Asia in up to 8 weeks
Australia in up to 12 weeks

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Please also stay up to date with disruption to exporting from the UK with Royal Mail here.

 

Returns/Refunds

We ensure that each item is inspected and packaged with the highest of quality control and checks before shipping. All packages are sent via Royal Mail. Sophie Lloyd is not responsible for any damaged items and they are not able to be refunded or returned. Items will be resent or refunded if they have not been delivered within 12 weeks.